Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sajalmondal04022004@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sajalmondal04022004@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sajalmondal04022004@gmail.com.

At MeriVive, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

7-Day Return Policy

We offer a 7-day return window from the date of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must be returned with original packaging, tags, manuals, and accessories.
  • Proof of purchase/order confirmation is required.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or improper handling
  • Used or altered products
  • Items purchased during clearance or final sale
  • Personal care products (if opened or used)

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos/videos of the product

We will arrange a replacement or full refund after verification.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be credited to your original payment method

Please note:

  • Shipping charges are non-refundable
  • COD handling fees (if any) are non-refundable

Return Shipping

  • Customers may need to bear return shipping charges unless the product received is damaged or incorrect.
  • In certain cases, we may arrange reverse pickup depending on location availability.

Order Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests will not be accepted.

Need Help?

For any return, refund, or support-related queries, feel free to contact us:

📧 Email: support@merivive.com
🌐 Website: MeriVive

Thank you for shopping with us! We truly appreciate your trust in MeriVive